Small business support
Virtual Assistants for Small Businesses
Small businesses rarely need another full-time salary. They need the first ten to twenty hours a week of admin, follow-up, and customer communication handled reliably. That is what a dedicated virtual assistant from The Peak Hire does: one person, matched to your business, working your hours, using your tools.
What your assistant handles
Concrete examples of work clients delegate. Your scope is set on the discovery call and can change as priorities shift.
Week-to-week operations
- Inbox monitoring with drafted replies for your approval
- Booking and confirming appointments with customers
- Quote and invoice preparation from your templates
- Chasing unpaid invoices politely and on schedule
- Keeping supplier and customer records tidy
Customer-facing work
- Answering common questions by email or chat
- Following up on enquiries the same day
- Collecting reviews and testimonials from real customers
- Handling rescheduling and cancellations
- Keeping your service inbox at zero unread
Sales follow-up
- Logging every enquiry so nothing is lost in a phone log
- Sending proposal reminders on a set cadence
- Updating deal stages after calls
- Preparing a simple weekly pipeline summary
- Reactivating old leads with a short sequence
Behind the scenes
- Building and maintaining process documents
- Organising shared drives and naming conventions
- Research for purchases, tools, or vendors
- Light social media scheduling from your content
- Reporting the numbers you check every week
Who this is for
- Trades and service businesses losing jobs to slow follow-up
- Clinics, studios, and salons juggling bookings and messages
- E-commerce operators handling support in the evenings
- Consultants and agencies doing their own admin between client work
- Any owner who is the only person who can answer anything
How matching works
- Step 01
A short discovery call
Ten to fifteen minutes on what your week looks like and where the time goes.
- Step 02
Shortlist within 72 hours
We aim to present hand-picked candidates with relevant industry experience.
- Step 03
You interview
Meet the person before you commit. If they are not right, we go again.
- Step 04
First two weeks
Start with a small task list, build documentation as you go, then widen the scope.
Questions people ask
Is a virtual assistant cheaper than hiring locally?
It depends on your market, the role, and the hours you need. What we can state plainly is our own pricing: plans start at $600 a month for 40 hours and run to $1,600 a month for full-time coverage. Compare that against the total cost of the alternative you are considering before deciding.
What should I delegate first?
Start with repeatable work that has a clear right answer: inbox sorting, scheduling, data entry, and follow-up reminders. Once the handoff is smooth, move on to work that needs more context, like customer replies or CRM hygiene.
I have no processes written down. Can I still start?
Yes. Most small businesses do not have documentation. A practical approach is to record yourself doing a task once and let your assistant write the process from the recording, then correct it.
Do I need to commit long term?
No. Plans are month-to-month and you can scale up, scale down, or cancel. The 14-day match guarantee covers a rematch if the fit is wrong.
What if my needs change month to month?
Tell your point of contact and we will adjust the scope or plan. Seasonal businesses often move up during busy periods and back down afterwards.
Ready to hand this off?
Tell us the tasks and the hours you need. Plans are month-to-month with a 14-day match guarantee, and we aim to have your shortlist ready within 72 hours.