Small business support
Virtual Assistants for Small Businesses
Small businesses rarely need another full-time salary. They need the recurring admin, follow-up, and customer communication handled reliably by one person. That is what a dedicated virtual assistant from The Peak Hire does: matched to your business, using your tools. Plans are priced in US dollars as a fixed monthly allowance of hours, and the working schedule inside that allowance is agreed during onboarding.
What your assistant handles
Concrete examples of work clients delegate. Your scope is set on the discovery call and can change as priorities shift.
Week-to-week operations
- Inbox monitoring with drafted replies for your approval
- Booking and confirming appointments with customers
- Quote and invoice preparation from your templates
- Chasing unpaid invoices politely and on schedule
- Keeping supplier and customer records tidy
Customer-facing work
- Answering common questions by email or chat
- Following up on enquiries the same day
- Collecting reviews and testimonials from real customers
- Handling rescheduling and cancellations
- Keeping your service inbox at zero unread
Sales follow-up
- Logging every enquiry so nothing is lost in a phone log
- Sending proposal reminders on a set cadence
- Updating deal stages after calls
- Preparing a simple weekly pipeline summary
- Reactivating old leads with a short sequence
Behind the scenes
- Building and maintaining process documents
- Organising shared drives and naming conventions
- Research for purchases, tools, or vendors
- Light social media scheduling from your content
- Reporting the numbers you check every week
Workload examples by business type
Illustrative examples of the work small businesses hand over first, and how it usually maps to a monthly allowance. These are examples of scope, not customer results, and not a guarantee of capacity.
Contractors and home services
- Enquiry follow-up while crews are on site
- Booking into the slots you have opened
- Chasing approved estimates and sending reminders
- Usually starts at 40 hours a month and grows with enquiry volume
- Covered in more depth on our contractor page
Consultants and coaches
- Inbox triage with drafted replies for approval
- Scheduling discovery and client sessions across time zones
- Proposal preparation from your templates and follow-up
- Notes, documents, and client records kept in order
- Often 40 to 80 hours a month depending on client load
Agencies and studios
- Project tracker upkeep and status chasing
- Client reporting assembled from your own data
- Contractor and freelancer coordination
- Invoicing preparation and payment reminders
- Often 80 to 160 hours a month across several accounts
How to size it
- Count the recurring tasks in a typical month, not a busy week
- Add the follow-up that currently gets skipped
- Start narrower than you think and widen after the first weeks
- Plans are month-to-month, so the allowance can move
Allowances are monthly totals in US dollars, not a guaranteed number of hours in every calendar week. The working schedule is agreed during onboarding.
Who this is for
- Trades and service businesses losing jobs to slow follow-up
- Clinics, studios, and salons juggling bookings and messages
- E-commerce owners handling support in the evenings
- Consultants and agencies doing their own admin between client work
- Any owner who is the only person who can answer anything
How matching works
- Step 01
A short discovery call
Ten to fifteen minutes on what your week looks like and where the time goes.
- Step 02
A shortlist, not a job board
We aim to present hand-picked candidates with relevant industry experience.
- Step 03
You interview
Meet the person before you commit. If they are not right, we go again.
- Step 04
First two weeks
Start with a small task list, build documentation as you go, then widen the scope.
Questions people ask
Is a virtual assistant cheaper than hiring locally?
It depends on your market, the role, and the hours you need. What we can state plainly is our own pricing: plans start at $600 a month for a fixed monthly allowance of 40 hours and run to $1,600 a month for 160 hours, all in US dollars, with the same price on any payment method. Compare that against the total cost of the alternative you are considering before deciding.
What should I delegate first?
Start with repeatable work that has a clear right answer: inbox sorting, scheduling, data entry, and follow-up reminders. Once the handoff is smooth, move on to work that needs more context, like customer replies or CRM hygiene.
I have no processes written down. Can I still start?
Yes. Most small businesses do not have documentation. A practical approach is to record yourself doing a task once and let your assistant write the process from the recording, then correct it.
Do I need to commit long term?
No. Plans are month-to-month and you can scale up, scale down, or cancel. The 14-day match guarantee covers a rematch if the fit is wrong.
What if my needs change month to month?
Tell your point of contact and we will adjust the scope or plan. Seasonal businesses often move up during busy periods and back down afterwards.
Ready to hand this off?
Tell us the tasks and the hours you need. Plans are month-to-month with a 14-day match guarantee, and after we understand your needs we'll explain the matching timeline and next steps.