Operations support
Operations Virtual Assistants
When a business grows faster than its process, the same questions get asked every week: where is that at, who owns it, did the client get sent the thing. An operations virtual assistant from The Peak Hire keeps the trackers, documentation, and reporting current so the answers are already written down.
What your assistant handles
Concrete examples of work clients delegate. Your scope is set on the discovery call and can change as priorities shift.
Process and documentation
- Documenting existing workflows for your review
- Building checklists for repeatable jobs
- Maintaining a single source of truth in Notion or Drive
- Version control and naming standards for files
- Updating procedures when you change how something runs
Project coordination
- Keeping the project board accurate and current
- Chasing owners on overdue items
- Running the pre-meeting agenda and post-meeting actions
- Tracking dependencies and blocked work
- Coordinating internal and client deadlines
Vendor and back-office admin
- Supplier onboarding paperwork and record keeping
- Tracking subscriptions, renewals, and licence counts
- Collecting quotes and comparing them on your criteria
- Maintaining asset and access inventories
- Coordinating scheduling with external partners
Reporting and data
- Weekly operations dashboard from your existing tools
- Pulling and cleaning data for your reviews
- Tracking service levels or turnaround times you define
- Highlighting recurring failure points
- Preparing board or client-facing status packs
Who this is for
- Founders who have become the bottleneck for every status question
- Agencies and service firms juggling many client workstreams
- E-commerce and logistics teams with repeatable daily processes
- Businesses whose knowledge lives in one person's head
- Teams that need reporting rhythm before hiring a full-time ops manager
How matching works
- Step 01
Map the operating week
We list the recurring processes, the tools, and the reporting you actually need.
- Step 02
Match on systems thinking
We shortlist assistants who have owned trackers and documentation, not just task lists.
- Step 03
You interview
You test how they would document and run one of your real processes.
- Step 04
Onboard and hand over
Start with one process end to end, then widen once the handover holds.
Questions people ask
What is the difference between an operations assistant and an admin assistant?
An administrative assistant works through tasks. An operations assistant looks after the process behind the tasks: the checklist, the tracker, the handoff between people, and the reporting that shows whether it ran.
Can they build our documentation from scratch?
They can document what you already do by watching the work and writing it down for your review. They cannot invent a process you have not decided on, and you approve every standard operating procedure before it becomes the rule.
Will they manage other contractors?
They can coordinate: chasing deliverables, tracking status, keeping schedules and files in order. Performance conversations and contractual decisions stay with you.
Which project tools do they work in?
Asana, ClickUp, Monday, Trello, Notion, Jira, Airtable, Google Workspace, and Slack. We match on the stack you already run rather than asking you to migrate.
How do we keep the work visible?
Most clients agree a weekly written update and one short live check-in. Your assistant maintains the tracker so status is available without asking for it.
Ready to hand this off?
Tell us the tasks and the hours you need. Plans are month-to-month with a 14-day match guarantee, and after we understand your needs we'll explain the matching timeline and next steps.